Refund Policy
Returns
We want you to feel confident in your purchase.
If you are not satisfied, you may request a return within 30 days of delivery, subject to the conditions below.
Return Conditions
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- All original packaging must be included
- Items must not show signs of damage or excessive use
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
How to Request a Return
To initiate a return, please contact:
info@langfordreed.com
Include:
- Order number
- Reason for return
We will provide the appropriate return instructions.
Returns sent without prior approval may not be accepted.
Return Shipping & Processing
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. Customers are responsible for ensuring the return is shipped to the correct address provided by our support team.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method within 5–14 business days.
Order Cancellation
Due to our automated fulfilment process, orders are processed shortly after being placed.
For this reason, cancellations are only possible within a limited time window after purchase.
Once an order has been processed or shipped, it can no longer be cancelled.
Important Notice
- We are not responsible for delays, losses, or damages during return transit
- Customers are responsible for any applicable return shipping or customs-related costs
- As we work with international fulfilment partners, returns are processed through our central warehouse in Asia or somewhere else.
- Returns that do not meet the above conditions may be refused
Contact
For any questions, please contact:
info@langfordreed.com